HEBRU BRANTLEY MURAL © MICHELLE + CHRIS GERARD

HEBRU BRANTLEY MURAL © MICHELLE + CHRIS GERARD

 

Jobs

Guest Service Associate

Detroit Art Week (July 20 – 22, 2018), a three-day event that celebrates contemporary art in Detroit, is hiring a temporary guest services associate to provide outstanding visitor support. The guest service associate will provide organizational and programming information to guests via phone, email and in-person.

Requirements:

• Availability between the hours of 10 a.m. 10 p.m. on Thursday, July 19, 2018 – Sunday, July 22, 2018.
• Highly developed sense of integrity and commitment to guest satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for guests.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has “thick skin” and is able to handle complaints and unpleasant guests.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Excellent judgment, professionalism, and discretion in handling confidential and sensitive situations and matters.
• Possess a strong work ethic and team player mentality.

1+ years of experience in a customer service or help desk capacity required. Experience with Google Drive, Microsoft Office, Adobe Cloud, online ticketing systems and personal computers (Mac) helpful. Knowledge of technical support issues related to Internet connectivity and Mac troubleshooting experience a plus. General knowledge of art, culture, music and culinary scenes in Detroit preferred.

Responsibilities:

• Guest service associate duties include:
• Registering guests
• Managing ticket sales
• Providing detailed event-related information
• Assist with set-up and breakdown of registration desk
• Performing administrative support as needed
• Keen interest in the arts and willingness to learn about DAW programs.

Compensation: $20 per hour, plus paid training